Installing a Landline Telephone

Don't Think Your Small Business Needs An Answering Service? 4 Reasons Why It Actually Does

1 December 2017

Mathew Hunter

When you own a business, you rely on your phones. The last thing you want is for a problem with your phone system to prevent you from doing business. Part of that phone system should include an answering service. You might think that since you're a small business, you don't need an answering service, or that you have an answering machine attached to your phone so that's all you need. That couldn't be further from the truth. Your small business needs an answering service, and your answering machine isn't going to cut it in today's busy world. Here are four reasons why you need an answering service for your small business.

Never Miss a Call

In today's economy, the last thing you want is a missed call. After all, a missed call is a missed opportunity to land a sale. Even if you have an answering machine, you may miss that call simply because some people don't like talking to machines. However, when you have an answering service, every one of your business calls will be answered by a real person. Luckily, that translates to no more missed calls for your small business.

No Need for Additional Employees

If you have an employee who is dedicated to answering the phones, your spending money that could be used elsewhere. With an answering service, there is no need to have one employee dedicated to answering phones. You can either use that money for other purposes, or put your employee to work in other areas of the office. This is particularly beneficial in a busy office.

Phone Service As Needed

When you own a business, you never know when things are going to get busy. When they do get busy, your customers could end up waiting quite a while for someone to answer the phone. That is, unless you have an answering service. One of the benefits of having an answering service, is that you can have them pick up the slack when the office gets busy. Simply let them know that you're swamped, and transfer your calls to them for a while. Once things slow down, you can retrieve your messages, and resume fielding your own calls.

Boosts Sales for Smaller Businesses

If you own a small business, but you want to give the appearance of being more than a one-man operation, you need an answering service. When customers call your office, they'll be greeted by the answering service, which will give you the appearance of having a receptionist in the office.

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